Privacy policy

Who we are

Hair & Home, 263b Rose Lane, Liverpool, L18 5HJ, is responsible for the personal information collected through this website (the “data controller”). Questions about your data: contact owner@hairandhome.com.

What we collect

• Your contact details: name, email address and phone number, when you book or sign in.
• Your bookings: the services, stylist, dates and times, and whether you attended or cancelled.
• Anything you tell us in the booking note: for example allergies, sensitivities or access needs. Health details like these are only used to look after you during your appointment.
• Notes our team adds to help with future appointments, such as colour formulas.
• Notification settings: if you turn on browser notifications, a technical address your browser gives us to send them.
• Basic technical logs kept by our hosting providers (such as IP address and browser type) to keep the site running and secure.

If you were a customer before this website launched, your details and appointment history were moved over from our previous booking system.

Why we use it

• To take and manage your bookings: sending confirmations, reminders and changes, and contacting you about your appointment. We need this to provide the service you asked for.
• To run the salon well: keeping a record of past appointments and understanding how busy we are. This is in our legitimate interest.
• Health details in your note are used only because you chose to share them, and you can ask us to remove them at any time.

We don't sell your information, and we don't send marketing emails unless you've separately agreed to them.

Who we share it with

Only the companies that run this website for us, each under a contract that protects your data:

• Supabase: our database and sign-in system.
• Vercel: hosts the website.
• Resend: sends our emails.
• Google: only if you choose “Continue with Google”, and for the map on our homepage.
• Your browser's push service (Google, Apple or Mozilla), only if you turn on notifications.

Some of these providers may process data outside the UK. Where they do, they use the safeguards UK law requires, such as approved contract terms.

How long we keep it

We keep your details and booking history while you're a customer, and for up to 2 years after your last appointment, then delete them. We may keep basic booking and payment records longer where the law requires it for tax and accounting (usually 6 years).

Cookies

We only use cookies that the site needs to work, such as keeping you signed in. There are no advertising or tracking cookies. The map on our homepage is provided by Google, which may set its own cookies when it loads.

Your rights

You can ask to see the information we hold about you, have it corrected or deleted, ask us to stop using it, or get a copy to take elsewhere. Contact owner@hairandhome.com and we'll respond within one month. You can also see and cancel your bookings yourself on My bookings.

If you're unhappy with how we've handled your data, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.